Frequently Asked Questions

How do I get started?
Simply call or email us. Be prepared to answer preliminary questions, such as the purpose of your event, date and time of day, estimated number of guests, budget constraints, venue preferences and your overall vision or theme.
What is the service or coordination charge?
With our full-service catering and/or event planning services, we charge a standard industry service/coordination fee, which covers event planning consultations, menu development, revisions, site visits, booking and coordinating rentals and service staff. This fee also includes the use of Whole Foods Market equipment that does not need to be rented such as chafers, serving utensils, platters, bowls, basic black linens, biodegradable plates, flatware and transportation costs.
Are there delivery fees?
Yes, for our basic delivery drop-off service we charge based on your zip code. Minimum $200 order required for all deliveries.
Can I order something I don't see on your menus?
Absolutely! We pride ourselves on custom menus, making family recipes and working with special dietary and food allergy needs.
Can you provide service staff and bartenders?
Yes, we have a network of professionally trained servers, bartenders, kitchen attendants and chefs.
Can you provide rentals?
Yes, we offer a complete line of linens, china, glassware, serving pieces, tables, chairs and tents. Please visit us to view selections.
Are discounts given?
We can work within all budgets. Please ask your sales-event planner for assistance.
Can you provide alcohol?
Yes, we have a full selection of beer and wine. Although we cannot sell spirits, we offer a full selection of mixers, and can help you calculate amounts and provide a list of local suppliers.
How long does set-up and breakdown usually take?
This varies from one event to another and is dependent on many factors. Our event planners can provide you with an estimate.
How can I taste your food?
Just ask! Our sales-event planner will schedule a tasting for you.
Do you recycle and compost at your events?
Yes, we bring all the tools necessary to recycle and compost at every event. We also use biodegradable plates and cutlery. And we are creating a program that will allow you to purchase carbon credits to offset the carbon footprint of your event.
Can you accommodate my guests who have special dietary needs?
Definitely. Our team of chefs is experienced in preparing special menus for common food allergies, gluten-free, vegetarian, vegan and other dietary restrictions.
Are your ingredients organic?
We use as many organic products as possible including produce, nuts, grains and dairy. We also have organic poultry, beef and other ingredients available. If you would like a 100% organic meal, we can provide that on a custom basis.
Can you give me a ballpark figure on how much it costs to cater?
Pricing is dependent on many variables, including menu selections, location and the specifics of your event. Please contact us and we are happy to put together a proposal specifically for you.
Can I pick up my food?
Yes, we are located directly behind the downtown Austin Whole Foods Market store on the corner of Bowie and 6th Street.
How far in advance do I need to order?
Generally we require 48 to 72 hours notice, but depending on the complexity of your event and quantities, we may need more planning time. We have a limited selection of menu items that are available with less than 48 hours notice.
Can you provide floral and décor?
Yes, we have an in-house floral team, and we can arrange for floral designers, decorators and lighting specialists.
What is your payment and cancellation policy?
Events under $2,000 require a payment method to confirm the order. Events above that amount require:
  • A $500 "save the date" deposit to confirm. This goes toward the balance of your account and is non-refundable.
  • No later than 30 days prior to the date of your event, we request a signed contract and 50% of the total cost of your event.
  • On or before the date of your event, we request payment in full, minus final charges such as service hours.
  • Minimum guest count is due 30 days prior to your event with a final guest count due five days prior to your event. Any last-minute additions will always be taken under consideration.
  • For cancellations 30 days or more prior to your event, a full refund will be given minus the "save the date" deposit. For cancellations within less than 30 days of the event, refunds will be prorated based on the amount of notice, labor and products purchased for your event.

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